Түгээмэл асуултууд

Захиалга, баталгаа, тээвэр, тохирол — бүгд нэг дор.

Are your parts genuine OEM or aftermarket?

We supply OEM-supplier and quality aftermarket parts. Please specify your preference when requesting a quote.

What is the warranty on your injectors?

Our injectors come with a 3-6 month warranty against manufacturing defects.

Do you offer pre-shipment verification?

Yes. We send photos and videos of your parts before dispatch for your confirmation.

Can I get a free SCM portal account?

Yes. Contact us to apply for a free account to manage your equipment, inventory, and maintenance reminders.

What is your MOQ?

Our MOQ is 1 piece for most items.

How long does shipping take?

Parts are sourced to order and consolidated in Xi\u2019an before dispatch. Consolidation and dispatch typically take 2-5 business days depending on availability, and delivery to most countries 7-15 days. The lead time is confirmed per line in your quotation.

Ordering & Payment

What is the MOQ?

Our MOQ is 1 piece for most items — ideal for workshops and dealers.

What payment methods do you accept?

T/T bank transfer, PayPal and other standard methods — details on request.

Do you offer trade assurance / Escrow?

We can discuss escrow or third-party payment terms with our sales team.

Can I get a sample before a bulk order?

Yes — MOQ 1 piece means you can order a single unit to verify quality and fitment first.

Product & Compatibility

Are your parts OEM or aftermarket?

We supply OEM-supplier and quality aftermarket parts; OEM numbers are shown for cross-reference.

How do I confirm the right part for my machine?

Send your machine model, serial number, OEM number or a nameplate photo — we confirm fitment before you pay.

Can you source parts not listed on the website?

Yes — send any OEM number and our sourcing team will find it.

Do you provide OEM cross-reference / interchange numbers?

Yes — every product page lists OEM and cross-reference numbers where available.

Shipping & Delivery

What shipping methods do you use?

DHL / FedEx air, sea freight and China-Europe rail (via Xi’an) — we recommend the best option for your country.

How long does delivery take?

Parts are sourced to order and consolidated in Xi\u2019an: consolidation and dispatch usually 2-5 business days depending on availability, then 7-15 days to most countries. Confirmed per line in the quotation.

Do you ship to my country?

We currently focus on Mongolia. Other destinations are quoted on request, with import certification requirements confirmed before we commit.

Can you ship to my freight forwarder in China?

Yes — we can deliver to your forwarder in China or handle full export shipping.

Warranty & Returns

What is your warranty policy?

3-12 months depending on part type; common-rail injectors 3-6 months subject to correct installation.

What if I receive a wrong or damaged part?

Contact us before installing — we replace or refund according to the quotation terms.

How do I file a warranty claim?

Send photos, the order number and a short description; our team responds within 24 hours.

Why is injector warranty limited by fuel quality?

Contaminated or poor-quality fuel damages injectors; such damage is not a manufacturing defect and is not covered.

SCM Portal & Services

What is the Customer SCM Portal?

A free portal to record your equipment, get wear-part reminders and manage your parts inventory in the cloud.

How do I get a free portal account?

Apply through the Customer SCM Portal page — we review and send your login details.

How do maintenance / wear-part reminders work?

By machine model and the working hours you record, the system reminds you when a wear part is due for service.

What is pre-shipment verification?

Before dispatch we send photos / videos of the actual part and packing for your approval.

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