Services & Support

From a part number to a managed equipment record — our sourcing, reminder and technical support services in one place.

Our services

Maintenance Reminder

Enter your machine model and working hours — we remind you when minor service, major service and wear-part replacement are due.

Learn more

Repair Kits & Service Kits

500h / 2000h maintenance, hydraulic and engine overhaul kits for common machine models — BOM referenced by OEM number.

View kits

Customer SCM Portal

Free cloud portal for equipment records, wear-part alerts and inventory management — apply for an account (reviewed manually).

Open portal

Support

Technical Support

Fitment verification and OEM cross-reference before you buy — send your machine model, engine nameplate or part number.

Get technical help

Download Center

Catalogues (EN / RU), installation guides, checklists and technical documents — all in one place.

Open downloads

FAQ

Part grades, warranty, injectors, shipping and account questions answered.

Read FAQ

Our service loop

01
Send OEM / nameplate photo
02
We quote & source (24h)
03
Pre-shipment photo/video verification → your approval
04
Dispatch (DHL / FedEx / Sea / Rail)
05
You receive + scan QR for install guide
06
Equipment recorded → service reminder → reorder suggested

What you can expect from us

Fitment check first

Engineers verify dimensions, thread and material against your machine before quoting.

Pre-shipment inspection

Parts are inspected and photographed before dispatch — you approve before we ship.

Documents & guides

Installation guides, checklists and export documents provided where needed.

Russia / CIS shipping support

Xi’an warehouse and China–Europe rail delivery to Russia, CIS and Mongolia.

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